Privacy Policy

Introduction

Steve’s Peninsula Tours is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how it may be used and shared, and the rights available to you under applicable data protection law.

This policy applies when you visit our website, contact us, submit an enquiry, book a private tour or transfer, or purchase or use one of our audio tours.

Who We Are

Steve’s Peninsula Tours is the data controller responsible for the personal information described in this Privacy Policy.

Business: Steve’s Peninsula Tours
Location: Dingle, County Kerry, Ireland
Email: info@stevespeninsulatours.com
Telephone: +353 (0)87 484 1044

Information We Collect

Information You Provide

When you contact us, submit an enquiry or make a booking, we may collect:

• Your full name
• Your email address
• Your telephone number
• Your country of residence
• Your requested tour, transfer or audio-tour details
• Your preferred date, collection point and destination
• The number of guests travelling
• Accessibility, mobility or other service requirements you choose to provide
• Messages and correspondence exchanged with us
• Any other information you voluntarily include in an enquiry or booking

Booking and Payment Information

Bookings and payments may be processed through third-party booking and payment providers. We may receive booking confirmations, payment status, transaction references and limited customer details required to manage your booking.

We do not normally receive or store your complete debit or credit card details. Payment information is processed securely by the relevant payment provider.

Information Collected Automatically

When you use our website, certain technical information may be collected automatically, including:

• Your IP address
• Your browser and device type
• Your operating system
• The pages you visit
• The date and time of your visit
• The website or search engine that referred you to us
• Cookie identifiers and similar technical information

How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests for information
• Check availability and prepare quotations
• Confirm, manage and deliver bookings
• Arrange collection points, routes and tour details
• Process or verify payments
• Communicate important information about your booking
• Provide customer support before, during and after your service
• Operate and improve our website and services
• Maintain appropriate business, tax and accounting records
• Prevent fraud, misuse and security incidents
• Comply with legal and regulatory obligations

Legal Bases for Processing

Under the General Data Protection Regulation, we rely on one or more of the following legal bases when processing your personal information:

Contract

We process information where it is necessary to provide a quotation, complete a booking, deliver a tour or transfer, or take steps at your request before entering into a contract.

Legal Obligation

We may process and retain information where required to meet tax, accounting, insurance, regulatory or other legal obligations.

Legitimate Interests

We may process information where it is reasonably necessary to operate and protect our business, respond to customers, improve our services and maintain website security, provided those interests do not override your rights and freedoms.

Consent

Where processing is based on your consent, such as certain cookies or optional marketing communications, you may withdraw that consent at any time.

Sharing Your Information

We do not sell or rent your personal information.

We may share limited information with trusted third parties where necessary to operate our website, manage your booking or provide the service you have requested. These may include:

• Booking and reservation platforms
• Payment-processing providers
• Website hosting and technical-support providers
• Email and communication providers
• Website analytics and security providers
• Audio-tour platform providers
• Professional advisers, including accountants or insurers
• Public authorities where disclosure is required by law

Service providers acting on our behalf are expected to process personal information only for the agreed purpose and to apply appropriate security measures.

International Data Transfers

Some service providers used by our website or booking systems may process information outside Ireland or the European Economic Area.

Where an international transfer takes place, we will rely on an appropriate legal safeguard where required, such as an adequacy decision, approved contractual clauses or another lawful transfer mechanism.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may vary depending on whether the information relates to an enquiry, confirmed booking, payment, financial record, dispute or legal obligation.

When information is no longer required, it will be securely deleted, anonymised or retained only where necessary to meet a legal requirement.

Your Data Protection Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of processing
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at info@stevespeninsulatours.com .

We may need to verify your identity before completing a request. Data protection requests are normally handled without charge, although a reasonable fee may apply where permitted by law for requests that are manifestly unfounded, excessive or repetitive.

Complaints

We encourage you to contact us first if you have a concern about how your personal information has been handled.

You also have the right to lodge a complaint with the Irish Data Protection Commission or another competent supervisory authority.

Further information is available from the Data Protection Commission .

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, measure website performance and support embedded services.

Cookies that are not strictly necessary will only be used where the required consent has been obtained. You can accept, reject or manage optional cookies through the cookie-consent controls available on our website.

You can change your cookie preferences at any time using the website’s cookie settings. Further details about the cookies in use should be provided in our Cookie Policy.

Third-Party Websites and Embedded Services

Our website may contain links to third-party websites or include services provided by other organisations, such as:

• Booking and payment platforms
• Google Maps
• YouTube or other embedded video services
• Website analytics tools
• Social-media platforms
• Audio-tour platforms

These organisations operate under their own privacy policies. We are not responsible for the privacy practices or content of independent third-party websites.

Data Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no website, email service or online transmission method can be guaranteed to be completely secure. You should avoid sending sensitive information through ordinary email unless it is necessary and appropriate to do so.

Children’s Privacy

Our booking services are intended for adults. We do not knowingly collect personal information directly from children under the age of 16 through this website.

A parent, guardian or booking organiser may provide information about younger guests where it is relevant to a booking, accessibility requirement or service arrangement.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, website, technology, service providers or legal obligations.

The latest version will be published on this page, and the date shown at the top of the page will be updated when material changes are made.