Terms & Conditions

Introduction

These Terms & Conditions apply to bookings made with Steve’s Peninsula Tours for private guided tours, scenic transfers, tailor-made journeys, GPS audio tours and any other service expressly confirmed by us.

By submitting a booking, accepting a quotation, making a payment or using one of our services, you confirm that you have read, understood and agreed to these Terms & Conditions.

Where one person makes a booking on behalf of other guests, that person is responsible for ensuring that all members of the group are aware of and accept these terms.

1. About Steve’s Peninsula Tours

Steve’s Peninsula Tours is a private tour and scenic transfer operator based in Dingle, County Kerry, Ireland.

Business: Steve’s Peninsula Tours
Location: Dingle, County Kerry, Ireland
Email: info@stevespeninsulatours.com
Telephone: +353 (0)87 484 1044

2. Definitions

In these Terms & Conditions:

• “We”, “us” and “our” refer to Steve’s Peninsula Tours.
• “Customer”, “you” and “your” refer to the person making the booking and, where applicable, the guests included in that booking.
• “Service” means a private tour, scenic transfer, tailor-made journey, GPS audio tour or another service confirmed by us.
• “Booking” means a confirmed reservation for one of our services.
• “Booking confirmation” means the written confirmation, booking voucher or email issued by us or by an authorised booking platform.

3. Making a Booking

You must be at least 18 years of age to make a booking.

All bookings are subject to availability. Submitting an enquiry or booking request does not by itself create a confirmed booking.

A booking becomes confirmed when:

• We confirm the service and date in writing; and
• The required deposit or full payment has been received, unless a different payment arrangement has been agreed in writing.

Your booking confirmation will set out the principal details of the service, including the date, start time, collection location, number of guests and agreed price.

You are responsible for checking the booking confirmation promptly and notifying us of any error or omission.

4. Information You Provide

You must provide complete and accurate information when making a booking, including:

• The name and contact details of the lead customer
• The correct number of guests
• The requested date and start time
• The collection and drop-off locations
• Relevant flight, ferry, train or accommodation details
• Luggage requirements for transfers
• Child-seat requirements
• Mobility, accessibility or medical considerations relevant to the service

We are not responsible for disruption, additional costs or missed services caused by inaccurate, incomplete or late information supplied by the customer.

5. Prices

Unless otherwise stated, all prices are quoted in euro and include any applicable taxes.

Private-tour prices generally apply to the vehicle or private group rather than to each individual guest. The maximum group size will be shown on the relevant tour page or booking confirmation.

The price includes only the services expressly stated in the tour description, quotation or booking confirmation.

Unless expressly stated as included, the following may be payable separately:

• Attraction and visitor-site admissions
• Food and drink
• Ferry charges
• Parking charges
• Additional collection or drop-off charges
• Optional activities or experiences
• Additional time requested by the customer

Any optional admission prices displayed on the website are provided for guidance and may be changed by the attraction operator without notice.

6. Payment

Payment may be made through the payment methods shown during the booking process or by another method agreed directly with us.

Depending on the service, we may require:

• Full payment at the time of booking;
• A deposit followed by a final balance; or
• Payment on the day where this has been expressly agreed.

Where a balance payment is due, the due date will be stated in your quotation or booking confirmation.

We may cancel a booking where an agreed deposit or balance is not received by the stated payment deadline.

Payments processed through third-party booking or payment providers may also be subject to that provider’s payment terms and security procedures.

7. Customer Cancellations

Unless a different cancellation policy is clearly stated in your quotation, booking page or booking confirmation, the following standard cancellation terms apply to private tours and scenic transfers:

• Cancellations received at least 48 hours before the scheduled start time are eligible for a refund of payments made.
• Cancellations received less than 48 hours before the scheduled start time are non-refundable.
• Failure to attend the agreed collection point at the agreed time will be treated as a no-show and will be non-refundable.

Any non-refundable booking fees or third-party charges that have already been incurred may be deducted from a refund where this was clearly disclosed before booking and is permitted by law.

Refunds will normally be returned to the original payment method. Processing times may depend on the relevant bank, booking platform or payment provider.

Bookings for leisure services provided on a specific date or during a specific period may be exempt from the general statutory cooling-off right that applies to certain distance contracts. Your statutory consumer rights are not affected.

8. Changes Requested by the Customer

Requests to change a booking should be made as early as possible.

Changes to the date, start time, collection point, route, duration, number of guests or service type are subject to availability and are not guaranteed.

A change may result in an additional charge where it increases the distance, duration, operating cost or scope of the original service.

A substantial change requested by the customer may be treated as a cancellation of the original booking and the creation of a new booking.

9. Cancellations or Changes by Us

We may need to alter a route, schedule, collection arrangement, attraction stop or itinerary due to circumstances including:

• Severe or unsafe weather
• Road closures or traffic disruption
• Vehicle breakdown or mechanical problems
• Attraction closures
• Ferry cancellations or timetable changes
• Illness or emergency
• Events outside our reasonable control

Where reasonably possible, we will offer a suitable alternative route, revised arrangement, rescheduled date or replacement service.

If we cancel the service and cannot provide a reasonable alternative, you will receive a refund of the amount paid to us for the cancelled service.

We are not responsible for separate travel, accommodation, attraction or other third-party costs unless required by applicable law.

10. Weather and Route Conditions

Tours operate in a region where weather and visibility can change quickly. Rain, wind, fog or low cloud do not automatically result in cancellation.

Certain roads, viewpoints and attractions, including high mountain passes, may be inaccessible or unsuitable in poor weather or unsafe conditions.

We reserve the right to modify the route, reverse the direction of travel, omit a stop or substitute an alternative location where reasonably necessary for safety, timing or operational reasons.

Specific views, wildlife sightings, weather conditions and attraction access cannot be guaranteed.

11. Private Guided Tours

Our guided tours are private services for the guests included in the booking unless otherwise agreed.

Tour descriptions and itineraries are intended as representative guides. The actual route and timing may vary according to:

• Weather and visibility
• Traffic and road conditions
• Attraction opening times
• The agreed collection location
• The interests and pace of the group
• Time spent at individual stops

Where a tour is described as flexible, this means reasonable adjustments may be made within the booked duration and operating area. It does not guarantee unlimited additional stops, distance or time.

Additional time requested on the day is subject to availability and may incur an extra charge.

12. Scenic Transfers

Customers must be ready at the confirmed collection point at the agreed time.

For airport, ferry or rail collections, you must provide accurate arrival details and notify us of any known schedule change.

Reasonable allowance may be made for confirmed delays where we have been given accurate travel details. Extended waiting time, substantial delays or changes to the agreed journey may incur an additional charge.

We cannot guarantee arrival by a specific time where delay is caused by traffic, road closures, weather, accidents, ferry disruption or another event outside our reasonable control.

Customers should allow sufficient time for flight check-in, ferry boarding, rail departures, appointments and onward travel.

The customer must disclose the number and approximate size of luggage items before booking. We may refuse luggage that cannot be carried safely or legally in the available vehicle.

13. Collection Times and No-Shows

You should be present and ready at the confirmed meeting point at least five minutes before the scheduled start time.

If you are delayed, you must contact us as soon as possible.

Where a customer is late, we may shorten the service so that it still ends at the originally scheduled time.

Where the delay makes the service impractical, causes conflict with another confirmed booking or the customer cannot be contacted, the booking may be treated as a no-show.

14. Guest Conduct

Guests must behave respectfully and must not create a risk to the driver, guide, vehicle, other road users, local residents, attraction staff or members of the public.

Smoking and vaping are not permitted inside the vehicle.

Seat belts must be worn whenever required by law or requested by the driver.

We may refuse to begin or may terminate a service where a guest:

• Behaves aggressively, abusively or dangerously
• Appears excessively intoxicated
• Refuses to follow reasonable safety instructions
• Damages or threatens to damage the vehicle or property
• Creates a serious disturbance or risk

No refund will normally be provided where a service is refused or terminated because of the customer’s serious misconduct, subject to applicable law.

The person making the booking may be held responsible for reasonable cleaning, repair or replacement costs caused by deliberate damage or unreasonable behaviour by members of their group.

15. Children and Child Seats

Children must be accompanied by a responsible adult.

The customer must inform us in advance of the age, approximate height and weight of any child who may require an appropriate child restraint.

Child seats are subject to availability and must be requested before the service date.

We may be unable to provide the service where a required child restraint has not been requested or cannot be safely installed.

16. Accessibility, Mobility and Health

Customers should inform us before booking of any mobility, accessibility, medical or other requirement that could reasonably affect the service.

We will make reasonable efforts to accommodate disclosed requirements, but accessibility may be affected by the vehicle, terrain, walking surfaces, steps, attraction facilities and remote locations.

Customers are responsible for deciding whether a particular activity or stop is suitable for them and for following all reasonable safety advice.

We do not provide medical advice or personal care services.

17. Personal Belongings

Customers are responsible for their own luggage and personal belongings.

Please check the vehicle before leaving at the end of the service.

We will make reasonable efforts to return property found in the vehicle, but we are not responsible for items lost, stolen, misplaced or left behind except where liability cannot lawfully be excluded.

The customer may be required to pay reasonable delivery or postage costs for returning an item.

18. Admissions and Third-Party Activities

Some tours may include optional visits to attractions, visitor centres, demonstrations, farms, ferry services, cafés or other independently operated locations.

Unless expressly stated otherwise, these businesses are independent third parties and are responsible for their own services, opening hours, prices, safety procedures and terms.

We cannot guarantee that a particular attraction or activity will be open or available on the date of your tour.

Where admission is not included in the booking price, the customer is responsible for paying the relevant operator directly.

19. GPS Audio Tours

GPS audio tours are digital products supplied for use on a compatible mobile device through the relevant audio-tour platform.

Customers are responsible for:

• Using a compatible device
• Installing or accessing the required application
• Downloading tour content where required
• Maintaining sufficient battery power
• Enabling location services and audio permissions
• Providing their own mobile data where required
• Using the tour safely and lawfully

GPS accuracy, mobile coverage and device performance may vary. Exact trigger points and uninterrupted playback cannot be guaranteed in every location or on every device.

Drivers must not interact with a mobile device while driving. The audio tour should be set up before departure or managed by a passenger where safe and lawful.

Access licences are for personal, non-commercial use and must not be copied, shared, resold, recorded, redistributed or made publicly available.

Where digital content is supplied immediately after purchase, the customer may be asked to expressly consent to immediate supply and acknowledge any effect this has on a statutory cancellation right.

Nothing in these terms limits your statutory rights where digital content is not supplied, is faulty or does not conform to the contract.

20. Gift Vouchers

Where gift vouchers are offered, the validity period and any specific redemption conditions will be shown at the time of purchase.

Voucher bookings are subject to availability and must be arranged in advance.

A voucher cannot normally be exchanged for cash or resold for commercial gain.

Where the selected service costs more than the voucher value, the customer must pay the difference.

Cancellation terms apply to bookings made using a voucher in the same way as other bookings unless different terms were clearly stated when the voucher was purchased.

21. Travel Insurance

Customers are strongly encouraged to obtain appropriate travel insurance.

Insurance should, where appropriate, cover:

• Cancellation and curtailment
• Medical expenses
• Travel disruption
• Missed departures
• Loss of luggage or personal belongings
• Activities undertaken during the journey

22. Liability

We will provide our services with reasonable care and skill and in accordance with applicable Irish consumer law.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence or any statutory consumer right that cannot lawfully be excluded.

Subject to the paragraph above, we are not responsible for loss caused by:

• Inaccurate information supplied by the customer
• The customer’s failure to follow reasonable instructions
• Traffic, road closures or weather outside our reasonable control
• Acts or omissions of independent third-party businesses
• Losses that were not reasonably foreseeable when the booking was made
• Business losses arising from a booking made for personal use

Customers remain responsible for their own actions and decisions at viewpoints, beaches, trails, monuments, visitor attractions and other stops.

23. Events Outside Our Reasonable Control

We will not be responsible for delay, alteration or failure to perform a service where this results from an event outside our reasonable control.

Such events may include:

• Extreme weather or natural events
• Road closures or major traffic incidents
• Government restrictions
• Industrial action
• Public emergencies
• Ferry, flight or rail disruption
• Unexpected vehicle failure
• Serious illness or accident
• Failure of essential third-party technology or infrastructure

We will take reasonable steps to minimise disruption and, where appropriate, offer an alternative arrangement, rescheduling or refund in accordance with applicable law.

24. Photography and Video

We will not intentionally use an identifiable image of a customer for advertising or promotional purposes without appropriate permission.

Where permission is given, it may be withdrawn for future use by contacting us. Withdrawal will not necessarily affect material already lawfully published or distributed.

Customers may take photographs and videos for personal use, provided this does not interfere with safety, the enjoyment of others or any restrictions imposed by an attraction or property owner.

25. Website Information

We take reasonable care to keep website descriptions, prices, photographs, routes and service information accurate.

However, photographs are illustrative, routes may change and minor errors or outdated third-party information may occasionally appear.

The information contained in your current quotation and booking confirmation takes precedence over general website information where there is a clear difference.

We may update, suspend or withdraw website content without notice where reasonably necessary.

26. Intellectual Property

Unless otherwise credited, the website content, written tour material, branding, photographs, route descriptions, audio recordings, graphics and other original material are owned by or licensed to Steve’s Peninsula Tours.

Content may not be copied, reproduced, recorded, republished, distributed, sold or used commercially without prior written permission.

You may view and use website information for personal booking and travel planning purposes.

27. Privacy and Personal Information

We process personal information for enquiries, bookings, payments, communications and service delivery in accordance with our Privacy Policy and applicable data protection law.

Please read our Privacy Policy for further information about how personal information is collected, used and protected.

28. Complaints

If you are dissatisfied with any part of our service, please raise the issue as soon as reasonably possible so that we have an opportunity to address it.

Complaints should include:

• The lead customer’s name
• The booking date
• The service booked
• A clear description of the issue
• Any supporting information

Complaints may be sent to info@stevespeninsulatours.com .

Nothing in this section affects your statutory rights or your right to seek assistance from an appropriate consumer-protection body.

29. Your Statutory Rights

These Terms & Conditions do not exclude, restrict or reduce any mandatory rights available to you under Irish or European Union consumer law.

If any provision of these terms conflicts with a mandatory legal right, the relevant legal right will apply.

30. Severability

If a court or competent authority determines that any provision of these Terms & Conditions is invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

31. No Waiver

If we do not immediately enforce a provision of these Terms & Conditions, this does not mean that we have waived our right to enforce it later.

32. Governing Law

These Terms & Conditions and any booking made with Steve’s Peninsula Tours are governed by the laws of Ireland.

The Irish courts will have jurisdiction, subject to any mandatory consumer right allowing a customer resident elsewhere to bring proceedings in another competent court.

33. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal obligations.

The terms applicable to a confirmed booking will normally be those in force when the booking was made, unless a change is required by law or is expressly agreed with the customer.

The latest version will be published on this page with a revised “Last updated” date.